Lesson Plan for JSS Two (Age 12)
Subject: Business Studies
Class: JSS 2
Week of the Second Term: 1st Week
Topic: The Reception Office
Sub-Topic: Documents Handled by a Receptionist
Objectives
At the end of the lesson, students should be able to:
- Identify at least four documents handled by a receptionist such as visitors’ book, request form, and telephone pad.
- Demonstrate how to answer a telephone call professionally in an office setting.
- Explain the importance of maintaining accurate records in the reception office.
Entry Behaviour
Students should have basic knowledge of what a receptionist does, based on their previous exposure to office environments or interactions with receptionists at school or in public places.
Instructional Materials
- Visitors’ book
- Sample request forms and telephone pads
- A short video or role-play demonstrating how to answer telephone calls in an office setting
Reference Materials
(Egbe, T. Ehiametalor, Osu-Nwufo, K. O., Makeri-Yahaya, G. I., & Oladunjoye, T. G. (2017). Business Studies For Junior Secondary School 2 Textbook (BEC Edition). Spectrum Books Limited. Lagos.
- Inanga, E. L., Ojo, E. C., & Mustafa, A. (2017). Business Studies For Junior Secondary School 2 Textbook (BEC Edition). University Press PLC. Lagos.
Content
Documents Handled by a Receptionist
The reception office is an important part of any organization. It is the first place visitors and clients go to when they arrive. The receptionist is the person who works in the reception office, and they perform many tasks, including handling important documents.
Documents Handled by a Receptionist
A receptionist deals with different types of documents daily. Some of these documents include:
- Visitor Logs: This is a record where the receptionist writes down the names of people who visit the office. It helps to keep track of everyone who enters and leaves the building.
- Appointment Schedules: Receptionists manage appointment schedules to ensure meetings are well-organized. They use this to remind staff and visitors of their scheduled times.
- Mail and Parcels: The receptionist receives and organizes incoming mail and packages. They sort them out and make sure they are delivered to the right people.
- Forms: Various forms such as visitor forms or employee leave forms may be filled out at the reception. The receptionist collects, reviews, and files these forms.
- Invoices: Receptionists sometimes receive invoices, which are documents showing the amount to be paid for goods or services. They may pass these to the finance department for payment processing.
- Telephone Messages: When someone calls but cannot speak to the person they are trying to reach, the receptionist takes messages. They write down the details of the call and pass it to the right person.
Step 1: Introduction
Lesson Presentation (Step-by-Step Procedure)
Others removed.
