Apply for the Senior Manager role at MTN Benin. Lead and optimize technology service delivery in a hybrid work environment. Leverage your expertise in service management to drive improvements and manage complex projects.
I. Basic Information
- Job Title: Senior Manager – Enterprise Service Management.Network Technologies
- Company Name: MTN Benin
- Location: Benin (Hybrid)
- Company Website: MTN Benin Careers
II. Job Description (Summary)
- Job Type: Full-time, Hybrid
- Briefly summarize the key aspects of the job: The Senior Manager will oversee the delivery of best practice technology services, focusing on service design, strategy, and transition principles. This role involves leading a team, managing service metrics, and driving continuous improvement in service quality and customer satisfaction.
III. Job Requirements
- Qualifications: Bachelor’s degree in Engineering (Computer Science/Information Systems/Electrical/Electronics) or equivalent. Master’s degree and ITILv3 Expert certification are advantageous. Fluent in English and French.
- Experience: Minimum 10 years in managing large teams within telecommunications or high-tech environments, with at least 5 years in Service and Crisis Management roles and 3 years in project management and budgeting.
- Skills: Business performance management, process improvement, customer satisfaction, service level agreement management, strategic thinking, and effective communication.
IV. Benefits
- Benefits: Competitive benefits package, including opportunities for international travel and shift work flexibility.
V. Application Process
- How to Apply: Submit your application via MTN Benin Career Page
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