Join Ark as an IT Service Desk Coordinator in Hastings, providing essential IT support to schools and the wider Ark IT community. Apply before 28th August 2024.
I. Basic Information
- Job Title: IT Service Desk Coordinator
- Company Name: Ark
- Location: Hastings (Hybrid)
- Company Website: arkcareers.engageats.co.uk
II. Job Description (Summary)
- Job Type: Full Time (Shifts: 7am to 3:30pm, 8am to 4:30pm, 9:30am to 6pm)
- As the IT Service Desk Coordinator, you will provide outstanding support to schools and the Ark IT community. Your role focuses on delivering proactive and reactive IT assistance while ensuring adherence to Service Level Agreements (SLAs).
III. Job Requirements
- Qualifications: Motivated to work towards an ITIL V3 qualification.
- Experience: Understanding of school policies and practices; Knowledge of Data Protection Legislation; Experience in providing professional IT support.
- Skills: Effective communication skills, administrative proficiency, competency in Windows OS and Microsoft Office, proactive relationship building.
IV. Salary and Benefits
- Salary Range: £23,463
- Benefits: 27 days annual leave plus bank holidays, access to workplace pension scheme, professional learning opportunities, Ark Rewards scheme, and more.
V. Application Process
- Deadline: 28th August 2024 at 10am
- How to Apply: Apply with a CV and cover letter on the online recruitment portal.
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